Shipping policy

International Shipping & Delivery Policy

Last Updated: [12.15]

At [sheguards], we are excited to bring our products to you, no matter where you are in the world. This policy outlines everything you need to know about international shipping, delivery times, and potential customs fees. Please read it carefully before placing your order.

1. Shipping Destinations

We ship to a wide range of countries across the globe. To confirm we can deliver to your address, the best method is to proceed through the checkout process and enter your shipping details.

Available Countries: Delivery is available to most countries. The final confirmation will be provided at checkout.
Restricted Destinations: Unfortunately, we are currently unable to ship to the following countries/regions:
- [List of restricted countries, e.g., Russia, Brazil, Sudan, etc.]
- This list is subject to change without notice.

2. Order Processing & Shipping Timelines

Your order's journey has two stages, both of which contribute to the total delivery time.

A. Order Processing Time:
This is the time we take to prepare your order for shipment from our warehouse. All orders are processed within 1-3 business days (Monday-Friday, excluding public holidays) after payment is confirmed.

B. International Transit Time:
This is the time it takes for the carrier to deliver your package from our warehouse to your address. Once shipped, please allow the following estimated transit times:

Standard International Shipping: 10 - 20 business days
Express International Shipping (if available): 5 - 10 business days

Total Estimated Delivery Time: Therefore, you should expect your order to arrive within 11 - 23 business days from the date of order placement for standard shipping.

Please Note: These are estimates only and not a guarantee. International transit can be affected by factors beyond our control, including (but not limited to) weather, airline schedules, port congestion, and customs clearance procedures. During peak seasons (e.g., Holidays), please allow for additional processing and transit time.

3. Shipping Costs

We offer transparent shipping costs calculated directly for your order. The final shipping fee is based on:

Your delivery destination
The total weight and dimensions of your package
The selected shipping service level (e.g., Standard vs. Express)

You will see the exact shipping cost during the checkout process before you are required to complete your payment.

4. Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will contain:

Your tracking number
A direct link to the carrier's tracking website

We strongly encourage you to use this tracking number to monitor your package's progress. For the most accurate and up-to-date location, please check the carrier's website directly, as their information is live.

5. Customs, Duties, and Import Taxes

This is a critical section for international customers.

When ordering goods from [Your Store Name] for delivery to an address outside of [Your Country, e.g., the USA], you are classified as the "Importer of Record."

What are these charges? Your local government may apply Import Taxes, Value-Added Tax (VAT), or Customs Duties to international purchases. These are not taxes we charge or control.
Who is responsible? As the importer, you (the buyer) are 100% responsible for paying all such fees associated with your order. These charges are separate from your product cost and shipping fee paid to us at checkout.
When and how are they paid? The shipping carrier (e.g., DHL, FedEx, UPS, or your national postal service) may contact you directly to collect these fees before releasing your package for final delivery. Alternatively, you may be required to pay them at your local customs office.
How can I estimate the cost? We have no visibility or control over these charges, as they vary by country and even by the type of product. We recommend contacting your local customs office for information on potential fees and regulations before placing your order.

Seller's Responsibility: [Your Store Name] is not responsible for, and will not reimburse, any customs duties, taxes, or brokerage fees incurred on international shipments.

**6. What If There's an Issue With My Delivery?

A. Delivery Delays:
As mentioned, international shipping can be unpredictable. If your order is slightly beyond the estimated delivery window but the tracking information shows it is still in transit, please be patient. If there has been no update to your tracking for more than 15 business days after the last scan, please contact us at [Your Support Email] with your order number.

B. Lost or Stolen Packages:
In the rare event that a package is confirmed lost by the shipping carrier, we will file a claim and work with you to resolve the issue, which may include a refund or reshipment of your order, subject to the carrier's investigation.

C. Damaged Items:
Please inspect your package upon delivery. If the item is damaged, please contact us within 48 hours of delivery at [Your Support Email] with photos of the damaged product and the packaging. We will work with you to find a solution.

7. Returns & Refunds for International Orders

Please refer to our detailed [Return & Refund Policy]. Please note the following for international returns:

The customer is responsible for the cost of return shipping.
The original shipping fee is non-refundable.
We are not liable for any return packages that are lost, damaged, or seized by customs during the return journey.
We recommend using a trackable and insured shipping service for all returns.